The story centers on (played by Laura Marano), a spirited salon owner from the Bronx who isn't afraid to speak her mind. A chance encounter occurs when she is hired to cut the hair of Prince Thomas of Lavania (played by Mena Massoud) while he is staying in New York.

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After an initial rocky meeting where Izzy calls out the Prince for his lack of awareness regarding working-class struggles, the two find a mutual respect. Prince Thomas later invites Izzy and her fellow stylists to his fictional country, Lavania, to handle the hair and makeup for his upcoming arranged wedding to a wealthy heiress. As they spend time together in the palace and the local village, Thomas begins to question his path of duty, while Izzy finds ways to help the underserved communities in Lavania.