Process Consultation Revisited: Building - The He...

Schein’s work emphasizes that a consultant interacts with a client is more important than what technical advice they give. By focusing on "Humble Inquiry" and active listening, the consultant builds a relationship based on trust, which is the only foundation upon which sustainable organizational change can occur.

If you're stuck, be honest with the client and figure it out together. Key Takeaway Process Consultation Revisited: Building the He...

Don’t assume you know anything; ask questions to uncover the client's reality. Schein’s work emphasizes that a consultant interacts with

The client buys information or a service the consultant provides (e.g., "Tell us how to fix our software"). Process Consultation Revisited: Building the He...

The consultant should never take over the responsibility of fixing it.

Every question or comment changes the client's perspective.

Pay attention to how the client reacts to you.