: Understanding the other party's feelings to influence their actions.
: Identifying and naming an emotion (e.g., "It seems like you're worried about...") to diffuse tension. Never Split the Difference: Negotiating As If Y...
💡 : This is an essential read for anyone who wants to communicate more effectively. It turns negotiation from a battle of wits into a masterclass in psychology. : Understanding the other party's feelings to influence
: Using "How" or "What" questions to get the other party to solve your problems for you. 📈 Why It’s Worth Reading Never Split the Difference: Negotiating As If Y...
: Repeating the last few words someone said to encourage them to keep talking.
