Because Marcus had built a foundation of trust, the silence didn't last. A machinist suggested a way to repurpose scrap metal. A floor manager offered to shift to a four-day workweek temporarily. The sales team volunteered to take a commission cut for one quarter.
Marcus didn't lead from a pedestal. He didn't have a mahogany desk or a "Reserved" parking spot. In fact, on his first day as CEO of Terraluna Manufacturing, he couldn't be found in the executive wing at all. Humble Leadership: The Power of Relationships, ...
The previous CEO had been a man of metrics and mandates. He spoke in quarterly projections and viewed employees as overhead. Marcus, however, viewed them as the heartbeat. He spent his first month doing "The Rounds." He didn't ask about productivity; he asked about their kids, their hobbies, and the biggest "pebble in their shoe" at work. Because Marcus had built a foundation of trust,
Marcus still spends his Friday mornings on the loading docks. He knows that the view from the top is only as good as the people holding up the mountain. The sales team volunteered to take a commission