If the issue is linked to your account settings, a "soft reset" via the app often helps: Open the . Go to Devices > Echo & Alexa > Select your device. Scroll down and tap Deregister .
Sometimes the "Something went wrong" error is actually happening in the Alexa app on your phone, not the speaker. If you’re on Android, go to and tap Clear Cache . iPhone users can simply delete and reinstall the app.
Check the Amazon AWS Service Health Dashboard to see if there is a massive server outage affecting everyone! How Do I Fix Alexa Sorry Something Went Wrong
Once finished, set the device up as if it were brand new. This fixes most stubborn software glitches. 5. Clear the App Cache (Android Users)
If you have a dual-band router, try moving the Echo to the 2.4GHz band . It’s slower than 5GHz but has a much better range and pierces through walls more effectively. 3. Update Your Echo’s Software If the issue is linked to your account
Alexa is a cloud-based service; if your internet is stuttering, she can’t "think."
If an update is available, she will begin downloading it immediately. Don't interrupt the light ring while it's spinning! 4. Deregister and Re-register Sometimes the "Something went wrong" error is actually
Ensure your Echo isn't hidden behind a TV or metal object that blocks signals.