As of April 2026, . All items bought through the Forever 21 website or mobile app must be returned via mail through their online portal. Return Process for Online Orders
Note that all returns, gift cards, or store credits issued before May 1, 2025 , are no longer accepted due to a change in company ownership. forever 21 buy online return in store
Pack your items securely and drop them off at the designated carrier. Key Return Policies As of April 2026,
Direct exchanges are not offered. If you need a different size or color, you must return the original item for a refund and place a new order. As of April 2026
Items must be sent back within 30 days of receipt to qualify for a refund.
