For custom or "made to order" items, cancellations are typically only allowed before production begins.
If you are evaluating a company's policy, look for these key elements to determine if it is fair and customer-friendly: cancellations
If you are producing a response to a cancellation, expert resources suggest the following: Cancellations & Warranty - SKITSO For custom or "made to order" items, cancellations
Does the company provide a simple method, like a direct email template , or do they require complex steps? Responding to Cancellation Requests (Best Practices) like a direct email template