"I’m sorry if you felt bad about what I said." (This blames their reaction).
Whether you forgot a birthday or accidentally insulted someone’s cooking, here is the four-step framework for fixing it properly. 1. Own the Action (The "I" Statement) Anything
"I’m sorry I was late. I didn't manage my time well and I know you've been waiting." 3. Acknowledge the Impact "I’m sorry if you felt bad about what I said
Start by stating exactly what you did without using the word "if." Own the Action (The "I" Statement) "I’m sorry I was late
The moment you say "but," the apology dies. A "but" is a justification in disguise. "I’m sorry I was late, but traffic was terrible."
An apology without a change in behavior is just manipulation. Offer a way to make it right or a plan to prevent it from happening again.
Show them you actually understand why they are upset. This is the "empathy" phase.
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